Refunds

YOU HAVE UP TO 15 CALENDAR DAYS TO RETURN THE PRODUCT

Are not you happy with your purchase? The color is not what you expected? Do you simply no longer need it ? There is no problem!

ChinPum allows you to return the product within 15 days after you purchase it , refunding 100% of the cost..

ChinPum will not accept returns for withdrawal of product purchases after fifteen (15) calendar days from the purchase date.

If you have decided to cancel the purchase of a product, you have to contact us at chinpum@mad-design.eu

RETURN CONDITIONS

– Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

– The item must be in its original packaging and in perfect condition. This implies that the seal on the product must not have been tampered with in any way, including manuals, accessories and warranty documents. Items must reach ChinPum protected and in a packaging other that the product´s one. For example, in a cardboard box.

– Shipping costs for the return shall be paid by the client, unless the product is defective or it was ChinPum´s mistake.

– Once we receive the item and ensure that it is correct, we will refund the amount through the same system you used to pay.

– If you received a damaged product you will be fully refunded or the product will be exchanged by a similar one it if we have it in stock.

– The time it may take for your exchanged product to reach you may vary depending on where you live.

– You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Call us at 91 42 6373 or write to chinpum@mad-design.eu and we will explain how to return the product correctly.